Preparing & pricing your rental
We discuss the property’s condition, availability and rental expectations, then plan presentation and marketing. Tell us about furnishings, planned work and any features that prospective tenants should know about.
PROPERTY CARED FOR
Landlord Services
Hands-on Auckland property management with clear communication and practical support for owners.
PERSONAL PROPERTY MANAGEMENT
Support that stays close to your property.
From preparing a home for market to managing the everyday details of a tenancy, our approach is practical, responsive and built around clear communication.
The practical work, taken care of
Care through every stage.
Marketing & tenant selection
We arrange advertising and viewings, handle enquiries and review applications with reference and credit checks. The aim is an informed tenant selection process, with clear records and tenancy documentation.
Starting the tenancy
We arrange the tenancy agreement and bond steps, record the property’s initial condition and collect the information needed for ongoing management. This includes compliance records, supplied chattels and relevant property rules.
Rent collection & arrears
We collect rent, maintain payment records and follow up overdue amounts. Where a matter needs formal action, we manage the appropriate notice and dispute steps under the management agreement.
Routine inspections
Inspections help us monitor condition and identify maintenance needs. We agree the frequency with you, consider insurance requirements and arrange access with the required tenant notice.
Repairs & maintenance
We coordinate work with appropriate tradespeople and use licensed contractors where required. Ordinary repairs follow the agreed authority; urgent, safety and legally required work may need a different response.
Owner accounting & communication
We account for rent received and applicable expenses, arrange payments to your nominated account and provide financial statements under the agreement. We discuss communication preferences and important decisions during setup.
Renewals & tenancy changes
We handle tenancy renewals, relevant notices and end-of-tenancy arrangements. Final inspections and bond matters are considered against the tenancy records and the circumstances of the property.
Support when issues arise
Where needed, we can assist with mediation, Tenancy Tribunal proceedings, insurance claim administration and debt collection steps within the agreed service scope. These processes do not guarantee payment or recovery.
A working relationship that fits youStay informed.
Stay informed.
Stay involved.
You should know how your rental is being managed and when a decision needs your attention. We agree the practical arrangements at the start, whether you live locally or manage your investment from elsewhere.
Talk through your requirementsWhat we agree with you
- Your preferred contact details and communication method.
- Inspection frequency and relevant insurance requirements.
- Authority for ordinary repairs and other expenditure.
- Owner payment and statement arrangements.
- An emergency contact if you are unavailable.
- Responsibilities for gardens, furnishings and property-specific services.
Service scope and all applicable charges are explained privately before you sign the management agreement.
Looking after the propertyA plan for maintenance.
A plan for maintenance.
A response when it matters.
Everyday work
Tell us about known defects, upcoming servicing and any work already arranged. Routine inspections and tenant reports help identify issues, and we coordinate ordinary work within the agreed authority. Planning repairs early can help avoid unnecessary disruption.
Urgent or required work
An emergency, a safety concern or a legal requirement may need action before we can obtain your instructions. The management agreement explains that authority and your responsibility to fund the work. Keep your contact and emergency details current so we can reach the right person.
A better starting point
What to have ready.
Property & compliance records
- Healthy Homes information and relevant assessments.
- Smoke alarm details and testing records.
- Insurance policy and excess details.
- Body corporate rules and any relevant covenants.
- Known defects, consent issues or safety concerns.
- Keys, remotes, appliance instructions and chattel details.
If the property is already tenanted
- The current tenancy agreement and any variations.
- Rent payment records and bond information.
- Initial and recent inspection reports.
- Outstanding maintenance and relevant correspondence.
- Your current management agreement and handover obligations.
Owners remain responsible for a lawful, safe rental, accurate property information and funding required work. We can coordinate assessments and remedial work under the agreement. Read current Healthy Homes guidance ↗
Before you get started
Your service questions.
Can you manage a furnished rental?
Tell us what is supplied, its condition and any servicing requirements. A furnished-property inventory can be arranged within the agreed service scope, so there is a clear record of the items provided.
Will I still need rental property insurance?
Yes. Property management does not replace insurance. Discuss suitable cover with your insurer, advise them the home is rented and provide us with policy and excess details. Tell us if your cover or inspection requirements change.
Can you pay property-related invoices?
We can arrange agreed property expenses, such as water charges, rates, insurance or body corporate payments, under your instructions and the management agreement. We confirm the authority and accounting arrangements during setup.
What if I decide to sell my rental?
Contact us before putting the property on the market so the tenancy, access arrangements and required communications can be considered. Our Auckland Central office works across residential sales and property management.
How do I choose the right service?
Start with the address, current tenancy status and the tasks you want help with. We will discuss the proposed scope, authority, reporting and charges privately before you decide. Read more landlord FAQs →